How to use Tickets in Active Collab

Tickets - Bigger Tasks, Issues, Subprojects.

 
Tickets are essentially tasks, but their rich features let you use them for many different things, depending on your needs. They are great for tasks that take longer time to get completed, that evolve through time, or in situations when you need to be able to discuss a task with your team or clients.


Organize in Categories and Associate with Milestones


Tickets can be sorted in categories and associated with milestones; both relations are optional. Filter tickets by category using the tabs on the right. When a ticket is completed, it's moved to Archive.


Break Into Smaller Tasks and Execute them One by One


Use subtasks to break a ticket into smaller steps and to execute them one by one. Every subtask can have due date, priority and a list of assignees.


Have a Discussion with your Team or Clients


Tickets can have an unlimited number of comments. Use them to discuss ticket with your colleagues and clients.


Attach Unlimited Number of Files


People can attach any number of files to a ticket. System will use icons for various file types and thumbnails for images.


Email Notifications


Subscribe to the ticket to receive email notification when it is commented, completed or reopened. The person responsible for the ticket or assigned to it can edit the list of subscribers using Manage Subscriptions tool (available from Options menu). 

HOW TO USE IT ?

Afetr you have created a project, you can just goto its TICKETS tab and create new Tickets. You can set your Due Date, Priority, Client Group, Tickets Group, assign it to your developer/worker right from there. Also, you can set your milestones there.